You can submit a GuaranteeĬlaim if the merchant does not respond or if the issue is not addressed to your satisfaction. Please allow 2īusiness days to give your merchant a chance to address the issue.

You must first contact the merchant through Your Account before filing a claim. You have returned the item to the merchant per an agreement between the buyer and merchant and the merchant has not provided the agreed refund to the buyer after receiving the.You received the item, but the item was defective, damaged, or materially different thanĪs depicted in the merchant's description or.Item by 3 calendar days past the maximum estimated delivery date for an order or 30 daysįrom the order date, whichever is sooner or To purchase physical goods from a third party merchant but the merchant failed to deliver the You made payment to the merchant through the .uk website or used Amazon Pay.One of the three conditions below must also apply:

See ' Exclusions from coverage'īelow for a list of items that are not covered by the Amazon Pay A-to-z Guarantee. Platform) or when you have used Amazon Pay to purchase physical goods from a third Or merchant selling on the .uk website (including the .uk Marketplace You can file an Amazon Pay A-to-z Guarantee claim if you purchased physical goods from a seller

When is a buyer covered under the Amazon Pay A-to-z Guarantee?

Amazon to a to z